Senior Product Manager · B2B SaaS

Brno, Czechia

ondrejhenek.cz

linkedin.com/in/ondrejhenek

🦄 About Me

• 5+ years in B2B SaaS Product Management
• Roots in engineering, design and data analytics
• Domain knowledge in ecommerce, marketing, support management
• Excited by delivering value, pushing boundaries
• Motto: “Don’t ask permission, ask forgiveness.”
• Empathetic leadership, kindness and collaboration

💼 Experience

NetSuite (Oracle)

Senior Product Manager · 2024 – Present · Brno, Czechia

Leading product development in Support Management for the world’s #1 ERP system, while collaborating on emerging AI initiatives.

• 🚀 Pioneered AI in Support Management — proposed, demoed, and won leadership buy-in for the first AI feature built outside the company’s internal AI org. Navigated compliance, legal, security and QA. Recently released.
• 🔬 Built evaluation frameworks — defined success metrics, designed evals, and curated golden datasets for testing and quality assurance.
• 🧠 Hands-on with AI tools — Perplexity for research, Bolt.new for prototyping, internal frameworks for AI agents. Crafted prompts and evals for an in-progress AI Support Agent.
• 💬 Conversational commerce (adjacent work) — contributed to an initiative that helps customers open ERP product catalogs to AI, turning commerce into a conversation.
• 🌍 Cross-team leadership — lead two product teams and coordinate global strategic initiatives to introduce or deprecate features affecting thousands of customers.