Senior Product Manager · B2B SaaS
Brno, Czechia
ondrejhenek.cz
linkedin.com/in/ondrejhenek

🦄 About Me
- 5+ years in B2B SaaS Product Management
- Roots in engineering, design and data analytics
- Domain knowledge in ecommerce, marketing, support management
- Excited by delivering value, pushing boundaries
- Motto: “Don’t ask permission, ask forgiveness.”
- Empathetic leadership, kindness and collaboration
💼 Experience
NetSuite (Oracle)
Senior Product Manager · 2024 – Present · Brno, Czechia
Leading product development in Support Management for the world’s #1 ERP system, while collaborating on emerging AI initiatives.
- 🚀 Pioneered AI in Support Management — proposed, demoed, and won leadership buy-in for the first AI feature built outside the company’s internal AI org. Navigated compliance, legal, security and QA. Recently released.
- 🔬 Built evaluation frameworks — defined success metrics, designed evals, and curated golden datasets for testing and quality assurance.
- 🧠 Hands-on with AI tools — Perplexity for research, Bolt.new for prototyping, internal frameworks for AI agents. Crafted prompts and evals for an in-progress AI Support Agent.
- 💬 Conversational commerce (adjacent work) — contributed to an initiative that helps customers open ERP product catalogs to AI, turning commerce into a conversation.
- 🌍 Cross-team leadership — lead two product teams and coordinate global strategic initiatives to introduce or deprecate features affecting thousands of customers.